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Family Support – Koala North West

Family Support - Koala North West

Koala North West exists to provide children and their families with tailored practical and emotional support that improves wellbeing, reduces isolation and supports both children and caregivers to thrive.


Koala North West provide trained Family Support Mentors who can visit you once a week in your own home, offering flexible support that is tailored to your family’s needs. All of our volunteers are parents themselves and have an understanding of the challenges family life can bring.


Emotional support:

  • A listening ear, someone to chat to who understands


Practical support:

  • The volunteer can work alongside you by offering practical support and guidance around routines, family management, children’s emotional health, and support in ensuring your child is school ready


  • Information about you and your family is never disclosed to anyone outside Koala North West, unless a child or adult is at risk of significant harm. On occasions, it may be necessary to share information with your permission to offer you further support


  • Families have a choice of support. Koala North West will only engage with families who consent to our involvement


Who can benefit from support?

Individuals and their families can be affected by many situations and conditions that would benefit from our support:


  • Social isolation and loneliness

  • Emotional and mental wellbeing

  • Family bereavement

  • Disability, complex needs and ill health

  • New parents

  • Multiple births


Visit the Koala North West Family Support Leaflet


Further opportunities within family support

We appreciate that everyone is different and can benefit from support in different ways.

Visit the Family Support page on the Koala North West website



Online, phone or in-person



This support is free


How to get involved

If you have any queries or seek support, please phone 0151 608 8288, email or complete the Contact Us online form Visit the Contact Us page on the Koala North West website.


Contact details

Phone: 0151 608 8288



For further information

For more information about Koala North West search Koala North West in this directory.


Visit the Koala North West website

Visit the Koala North West Family Support Leaflet

Visit the Contact Us page on the Koala North West website

Visit the Koala North West Facebook page





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