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Privacy Policy

Who we are

Our website address is: The website is managed by Koala NW. Koala NW are committed to safeguarding your privacy online, and to letting you know how we use any personal information that you provide to us.

This Privacy Policy explains when and why we collect personal information about people who visit our website, how we use it, and how we keep it secure.

Whenever you provide us with your personal information via the contact forms on this website, we will treat that information in accordance with this Policy, our Data Protection Policy and current UK Data Protection legislation.

By using the Site, you are agreeing to be bound by this policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.

Koala NW is a registered charity (number 1139517). The registered address is Koala North West, Woodchurch Lane, Birkenhead, CH42 9PH.
If you have any questions around this privacy notice, you should contact Koala NW on

Information about you

We may collect personal information about you when you submit a request via the ‘contact us’ or ‘find a coach’ forms on the website. This personal information may include, but is not limited to, the following information about you:
• Your name
• Your email address
• Your phone number
• The area that you live in
• Other details that you provide to us

We may also ask for some non-personal information from you.

Our use of this information about you

Your personal information will only be used by us to make contact with you by the method you have requested. It will not be recorded anywhere else and will not be retained after we have made contact with you.


We will take reasonable precautions to prevent the loss, misuse or unauthorised alteration of information you give us.

Communications by email will not be sent in encrypted form. Email is not a fully secure means of communication. Whilst we try to keep our systems and communications protected against viruses and other harmful effects, we cannot guarantee this.


If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.