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Family Action transforms lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation across the country.

We have been building stronger families since 1869, and today work with over 60,000 families through our 200 community-based services. Thousands more are supported with financial assistance through education and welfare grants programmes.

Our innovative services reach out to those in need, we strengthen families and communities, build skills and resilience and improve the life chances of children and adults.

Family pressures can sometimes be difficult to manage without emotional support and guidance to help. Many people feel confused by what information is available or struggle to access services close to home.

Our free FamilyLine service tackles these issues in a new and innovative way by using a network of volunteers from across the country to support family members over the age of 18 through telephone calls, email, web chat and text message.

The service aims to:

• provide both immediate and long-term support
• help with practical information and guidance
• provide emotional and listening support
• help with understanding and accessing relevant services and information
• provide regular one-to-one befriending support to service users feeling isolated
• access to short term telephone counselling
• refer to our many projects across England and Wales, where relevant

Who is this aimed at?

Everyone 18+.

Opening hours

Monday to Friday, 9am to 9pm.

Cost

Free.

How to get involved

Family members aged 18 years old and over from anywhere in England, Wales and the Isle of Man can get in touch with the service for free via telephone, text message, web chat or email, using the details below.

Contact details

Email: familyline@family-action.org.uk

Phone: 0808 802 6666

Textphone: 07537 404 282

Live chat: Visit the FamilyLine Live Chat page

For further information

For more information about Family Action search Family Action in this directory.

Visit the FamilyLine - Family Action website

Visit the Family Action Facebook page