1 Pilgrim Street, Birkenhead, Wirral
Response is a confidential service for young people aged 13 to 19 years old. Offering a wide range of support in relation to Young People who are struggling with substances, alcohol, or their mental health. Many of the Young People who use Response have different needs that require a lot of support. Response will listen to you, hear what you are telling us, and try to support you in finding solutions.
The Counselling Team at Response, also work with Young People 13-19 and support with matters like self harm, low self esteem, feeling anxious, and overwhelming emotions. 1-2-1 sessions are offered in a safe environment and look at things like, education, harm reduction, achieving goals, positive mental wellbeing, and empowering Young People to make positive choices.
Counselling sessions are available through the week by appointment – you can call into Response to make an appointment, telephone the service, or ask someone to make an appointment for you as long as they have your permission. Response offers early evening appointments on Tuesday and Wednesday.
If you are worried about a young person’s drug or alcohol use, the SILK Family Support Team from Spider Project are working with Response. Working in partnership with Response, they offer free, confidential support to parents, carers and family members of young people aged 13–19. The team provides a safe space to talk about your concerns, access practical advice and information, and get support to help you and your family navigate any challenges you may be facing. The team will be at The Drop In every Monday between 3-5pm. To find out more about The Drop In visit the Family Toolbox Drop In webpage
This is aimed at young people aged 13 to 19 years
Monday to Friday – 9am to 6pm
1 Pilgrim Street, Birkenhead, Wirral CH41 5EH
This is free to access
Self-referral or via other agency. Response work with partner agencies across Wirral and if they are not the correct place to refer a Young Person too, they will do their best to signpost you to the right support.
Services are accessible by calling the phone number below and/or emailing for advice, guidance and referrals. You can also attend Response in person and ask for the duty worker.
Phone: 0151 666 4123
Email: Response@wirral.gov.uk
Visit the Response page on the Zillo website
Visit the Response page on the Talk to Frank website
Visit the SILK Family Support webpage
